Get in Touch

Have questions about cryptocurrency trading? Our expert support team is here to help you 24/7

<2min
Average Response Time
24/7
Customer Support
150+
Countries Supported

Send us a Message

Fill out the form below and our team will get back to you within 24 hours

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Support Hours

Monday - Friday9:00 AM - 6:00 PM EST
Saturday10:00 AM - 4:00 PM EST
Sunday12:00 PM - 4:00 PM EST
Emergency Support Available 24/7

For urgent trading issues or security concerns

Premium Support Experience

Our award-winning support team is here to ensure your trading journey is smooth and successful

Live Chat Support

Get instant help from our expert support team available 24/7 for all your trading needs

Priority Phone Support

VIP members get direct phone access to our senior support specialists for urgent matters

Video Consultation

Schedule one-on-one video calls with our trading experts for personalized guidance

Dedicated Account Manager

High-volume traders get assigned personal account managers for premium support

98.5%
Customer Satisfaction
<30s
Average Response Time
24/7
Support Availability
50+
Languages Supported

Frequently Asked Questions

Find quick answers to common questions about trading, security, and our platform

Creating an account is simple! Click the 'Sign Up' button, provide your email and create a secure password. You'll need to verify your email and complete KYC verification to start trading. The entire process takes less than 10 minutes.

We offer competitive trading fees starting from 0.1% for makers and 0.15% for takers. VIP users enjoy reduced fees based on their trading volume and ADELRIK token holdings. Check our fee schedule for detailed information.

Cryptocurrency withdrawals are typically processed within 30 minutes to 2 hours. Fiat withdrawals via bank transfer take 1-3 business days depending on your location and bank. We prioritize security while maintaining fast processing times.

Absolutely! We use industry-leading security measures including cold storage for 95% of funds, multi-signature wallets, 2FA authentication, and regular security audits. Your funds are protected by our comprehensive insurance policy.

ADELRIK supports over 200 cryptocurrencies including Bitcoin, Ethereum, and all major altcoins. We regularly add new tokens based on market demand and our strict listing criteria. Check our markets page for the complete list.

Yes! Our mobile app is available for both iOS and Android devices. You can trade, monitor markets, manage your portfolio, and access all platform features on the go with our user-friendly mobile interface.

You can reach our 24/7 support team through live chat, email (info@adelrik.com), WhatsApp, or Telegram. We also offer video consultations and dedicated account managers for VIP users.

There's no minimum deposit requirement for cryptocurrency deposits. For fiat deposits, the minimum varies by payment method and region, typically starting from $10. Check our deposit page for specific limits in your area.

Still have questions?

Our support team is here to help you with any additional questions

David K. from 🇬🇧
just withdrew $2,150 BTC